Refund & Cancellation Policy

1. Project Cancellation

Clients may request to cancel a project at any time. However, GrainMetrics reserves the right to bill for all work completed up to the date of formal cancellation. A notice period of at least 15 days is typically required for ongoing retained services.

2. Refund Eligibility

Due to the nature of digital services and consulting:

• Payments for strategy sessions and consulting hours are non-refundable once the session has taken place.
• Milestone payments for development or design work are non-refundable once the milestone has been approved and work has commenced.
• Subscription-based services (AI maintenance, marketing retainers) are non-refundable for the current billing cycle once payment is processed.

3. Refund Process

In cases where a refund is deemed appropriate (e.g., duplicate payment or failure to initiate a project), the refund will be processed via the original payment method within 7-10 business days.

4. Service Modifications

GrainMetrics works closely with clients to ensure satisfaction. If you are unsatisfied with a deliverable, we provide a specified number of revision rounds as defined in your service agreement to rectify the issue before considering cancellation.

5. Contact for Disputes

If you have any concerns regarding your billing or would like to discuss a cancellation, please email our billing department: